Parking and Transportation
Free parking is available. Access to parking from McKay Avenue or Hazel Street under the overhang of the building.
Hours of operation
Clients may walk-in or call-in to access urgent care.
A UPCC is not intended to replace family physicians and nurse practitioners as a person's first point of contact for health concerns, nor does it replace Emergency Departments for life-threatening illnesses or injuries.
Eligibility
Examples of when to use urgent care:
- Cuts, wounds or skin conditions
- Infections
- New or worsening pain
- Sprains and strains
- Nausea, diarrhea or constipation
- Mental health issues such as low mood, anxiety or depression
If you are a resident of Burnaby who does not have a primary care provider, you can sign up with the Burnaby Division of Family Practice attachment waiting list to be connected with a primary care provider in this community.
Urgent Care is available on a walk-in and phone-in basis, with patients seen in order of urgency.
Patients experiencing chest pains, head injuries or broken bones cannot be treated at the Centre and should always attend their local hospital’s emergency room.
Referral
Language (s) Offered
If you do not understand or speak English well enough to have medical conversations, we can get you a medical interpreter in your language. The medical interpreter will help you communicate with your health care team. The interpreter will join by phone or video, if video is available. Please note, this might take time. This is a free service.
For informal conversations, such as booking appointments, a family member or friend can help you explain what you need to your health care team.
Find more information in the Metrotown Urgent and Primary Care Centre brochure.