Dr. Kenneth Chan is the recipient of a Fraser Health Hero Award for his exceptional leadership during the roll-out of an electronic health record system at Eagle Ridge Hospital.
Dr. Kenneth Chan played a vital role as a physician leader when a new electronic health record system was implemented at Eagle Ridge Hospital. This was a major change for staff and medical staff, and his expertise, dedication and hands-on involvement were critical to successfully implementing the system.
“His energy and focus have been instrumental in ensuring a successful transition as we navigate this important digital transformation,” says Jennifer MacGregor, vice president, Digital Patient and Provider Experience. “His commitment to excellence is evident in everything he does, and it is an honour to have such a dedicated leader on the Advance Team.”
Dr. Chan is an emergency physician, medical director for the Advance project and associate chief medical information officer at Royal Columbian Hospital.
He says there were many sleepless nights when the hospital was preparing to launch the system. “I feel grateful and privileged that my colleagues nominated me for this award. Knowing they think highly of me and recognizing the impact I’ve had on them is an achievement in itself,” he says.
“Dr. Chan worked tirelessly, day and night. His dedication was so evident,” said Dr. Pearlly Ng, a physician at the Eagle Ridge Hospital and Royal Columbian Hospital Emergency Departments.
Learn more about Dr. Chan’s inspiring work:
He is well-known for his dedication to medical innovation, the future of health care and clinical excellence. He is always willing and able to support his colleagues in navigating challenges and constantly strives to improve patient care and operational efficiency.
“His positive attitude and approachable demeanour make it easy for colleagues to seek his help,” says Dr. Ng. “During the roll-out, he developed a variety of instructional materials, including videos and in-person training sessions, to ensure everyone involved was well-prepared.”
Dr. Melissa Keith, a physician at Eagle Ridge Hospital says, “Dr. Chan is an exemplary physician and has demonstrated dedication to a project that extends well beyond his duties.”
“He took on a huge role with the extensive roll-out of the electronic health record and made himself available to our physician group, nursing leadership and the whole health authority. He has created countless ‘cheat sheets’, done at-the-elbow support, responds promptly to emails, texts and calls, and does so all with a smile and great understanding,” she shares.
“I want to be the physician people come to for questions and advice, and I feel like I have achieved that,” says Dr. Chan.
Congratulations to Dr. Kenneth Chan – recipient of a Fraser Health Hero Award.
