Compliments and complaints

Compliments

Did you have a great experience? Did someone make a difference in your care? We’d like to know!

Care concerns

Your feedback is our chance to improve the care or services we provide.

Complaints are best addressed and resolved at the time and place they occur.

If we have not met your expectations, we are committed to working with you to find a reasonable solution. Your care will not be negatively impacted by sharing your concerns. You can speak with the person who provided the service, or to the manager of the area supervisor to share your experience and concerns.

Real time Patient Experience survey

Are you currently receiving care or have received care recently from a Fraser Health provider? Please fill out this short survey to let us know how your care experience was.

Patient Care Quality Office

If your complaint remains unresolved after discussing the issue with the service area and leadership team, we encourage you to contact our Patient Care Quality Office (PCQO), who acts as the central access point for complaints that are not addressed at the service delivery level.

Long term care facilities within the Fraser Health area may not be operated by Fraser Health. Some are funded and operated by outside organizations. For those licensed care facilities, please contact the licensing office where the home is located. 

Public health concerns

• Complaints about restaurants, food stores, personal service establishments.
• Complaints about drinking water.

General feedback

General feedback can be shared with us at feedback@fraserhealth.ca.
Please note: this email address is not monitored for emergencies.

Public Interest Disclosure Act (PIDA)

Effective June 1, 2023, the Public Interest Disclosure Act (PIDA) will apply to all B.C. health authorities. PIDA is B.C.’s whistleblower protection legislation for current and former employees and health professionals of public sector organizations. PIDA provides mechanisms for investigating allegations of serious or systemic wrongdoing and for addressing any such wrongdoing that may be found. PIDA also provides legal protection from reprisal for staff and medical staff who speak up about wrongdoing while also protecting their identity.

Learn more about PIDA.

Use the Whistleblower Hotline to report a known or suspected case of wrongdoing by Fraser Health.

The Whistleblower Hotline does not replace other ways to report such as through management, workplace safety or the Patient Care Quality Office. If you have a complaint, you are encouraged to use these existing reporting structures. However, if for any reason you don't feel those ways to report are appropriate, or if you are not satisfied with the outcome of your complaint, you can make a confidential and anonymous report to the Whistleblower Hotline.

Learn more about our Whistleblower Protection policy and read our Whistleblower hotline FAQs.