Pay your bill

The following bill types are available to pay under the four categories of bill payments:

1. Hospital bills which include:
   • Non-residents of Canada hospital fees, lab tests, x-rays, medication and other hospital services
   • Supplies (e.g. crutches, air boots)
   • Residential care home fees
   • Self-pay hospital fees (residents of Canada with no MSP coverage)
   • Preferred accommodation (private and semi-private rooms)
   • Enhanced hip / knee surgery
   • Lab tests not covered by MSP
   • Cosmetic surgery
   • Intraocular lenses
2. Home support bills
   • Medical or domestic assistance in the home
3. Lifeline
   • Emergency alert device and monitoring fees for the device
4. Environmental health
   • Permit fees for restaurants, food trucks, public swimming pools or hot tubs

Please go to the Pay Your Bill Online page for examples of bill types and sample invoices for guidance on which bill type to choose.

This means the bill type is not available for payment online at this time, so you can pay by using another payment method. You can find other payment methods listed above. Currently, the following bill types are available to pay online: Home Support, Hospital, Lifeline and Environmental Health.

Go back to the Pay Your Bill Online page and this will take you to the list of the four bill types: Home Support, Hospital, Lifeline and Environmental Health.

Close your browser window, as the PDF opens in a new browser window. This can be done by clicking on the “x” on the PDF file in the top right hand corner of the web browser to close the document.

Close your browser window, as a new browser window opens. Click on the “x” in the top right hand corner of the web browser to close that page.

An email address is not mandatory. You will have the option to print your receipt once your payment has been processed.

Please contact your credit card company for confirmation or check your credit card or bank statement. If the transaction has been declined, a message will appear indicating that the payment has failed, and you will be given the option to try again.

You can pay by using another payment method listed above. If you have been re-directed to the Moneris website, select the Visa/Master card or Interac option, and the “Process Transaction” and “Cancel Transaction” buttons will appear. Click on the “Cancel Transaction” button to cancel.

Please refer to the contact phone number on your invoice.

Please try to use the online payment system to pay your bill again later. You can also pay your bill by using another payment method listed above. Or contact feedback@fraserhealth.ca.

For assistance regarding Preferred Accommodations, please contact the Treasury Department: (604) 520-4226, Press 3 for Treasury, Press 1 for Preferred Accommodations or (604) 777-8323.

For further information, please visit: https://www.fraserhealth.ca/patients-and-visitors/amenities-and-services/rooms  

For further assistance regarding Home Support, please contact the Treasury Department: (604) 520-4226, Press 3 for Treasury, Press 2 for Home Support or (604) 520-4160.  

For further assistance regarding Lifeline, please contact please contact the Treasury Department: (604) 520-4226, Press 3 for Treasury, Press 3 for Lifeline or 604-520-4869.

For further assistance regarding the ambulance bill, please contact 1 (800) 665-7199 or visit: http://www.bcehs.ca/about/billing.

For work-related injuries, please visit: https://www.fraserhealth.ca/patients-and-visitors/billing-and-fees/worksafe-claims

If you require further assistance, please call:
Fraser Health, Corporate Finance – Accounts Receivable
Toll Fee: 1 (866) 844-0106 or (604) 520-4860, extension #521385

To make a credit card payment over the phone, please call: Fraser Health, Corporate Finance – Accounts Receivable

Toll Fee: 1 (866) 844-0106 or (604) 520-4860: Press 1 for Payment, Press 4 for Hospital Bill

For other payment options, please visit: https://www.fraserhealth.ca/patients-and-visitors/billing-and-fees/pay-your-bill

To update your information, please call:

Fraser Health, Corporate Finance – Accounts Receivable
Toll Fee: 1 (866) 844-0106 or (604) 520-4860

Provincial Coverage (B.C. MSP)
Toll Fee: 1 (866) 844-0106 or (604) 520-4860, extension #521385

Out of Province Coverage (out of-B.C.)
Toll Fee: 1 (866) 844-0106 or (604) 520-4860, extension #521385

Please note, supply or miscellaneous charges include but are not limited to – crutches, casts, splints, etc. and are not covered by provincial health coverages. Supply items are billable to the patient. We do not direct bill extended health benefit plans.

To obtain the medical records, please contact the Health Records Department: https://www.fraserhealth.ca/patients-and-visitors/request-a-health-record

To obtain a copy of the hospital bill, please call:

Fraser Health, Corporate Finance – Accounts Receivable

Self-Pay
Toll Fee: 1 (866) 844-0106 or (604) 520-4860, extension #521388

Visitor to Canada or Work and/or Study Permit Holder
Toll Fee: 1 (866) 844-0106 or (604) 520-4860, extension #521388

To make an online payment, please visit:
https://payments.fraserhealth.ca/Hospital.aspx

To make a credit card payment over the phone, please call:
Toll Fee: 1 (866) 844-0106 or (604) 520-4860: Press 1 for Payment, Press 4 for Hospital Bill

For all other payment options, please visit:
https://www.fraserhealth.ca/patients-and-visitors/billing-and-fees/pay-your-bill

All hospital charges are patient responsibility and due upon service rendered.

Please visit: https://www.fraserhealth.ca/patients-and-visitors/billing-and-fees/non-residents-fees

All hospital charges are patient responsibility and due upon service rendered.

Please provide a copy of your Canadian work and/or study permit upon registration.

If you hold a valid work and/or study permit that is longer than 6 months plus 1 day, you may be eligible for Medical Services Plan (MSP) for British Columbia. For more details and eligibility, please visit the Medical Services Plan page.

Learn about changes to the Medical Services Plan (MSP) during COVID-19.

By receiving care at our hospitals (i.e. Emergency Department), you may receive two or more bills. The initial payment is for the Emergency Room Fee (Hospital) and Emergency Room Physicians Fee (Doctor). Any tests and/or procedures will be billed separately for your visit.

Physicians' bills are issued by their own offices. Any questions or payments should be directed to the billing address shown on their statement.