Family doctor or nurse practitioner

Call your family doctor or nurse practitioner first. Did you know they may have same or next-day appointment spots for urgent or time-sensitive medical concerns?

If an appointment is not available, you can use HealthLink BC to find a walk-in clinic in your area.

If you don’t have a family practitioner, register for one at the Health Connect Registry.

Urgent and Primary Care Centres

Visit an Urgent and Primary Care Centre (UPCC) for urgent, non-emergency care that needs attention within 12 to 24 hours. People with the most urgent medical concerns are seen first.

Fraser Health Virtual Care

For health care advice from home, call 1-800-314-0999 to speak with a registered nurse from 10 a.m. to 10 p.m., 7-days-a-week. You can speak to a registered dietitian from 10 a.m. to 4 p.m., Monday to Friday.

After hours? Call 8-1-1.

Pharmacist

Talk to your pharmacist for minor ailments, like a urinary tract infection, pink eye and hemorrhoids.

They may also be able to provide an emergency refill of your prescription, including medications for chronic conditions.

Book a pharmacy appointment here.

Mental health and substance use

Fraser Health Crisis Line

Call 24/7 at 604-951-8855 or toll free at 1-877-820-7444.

Child or youth mental health crisis

Call our START program at 1-844-782-7811.

Urgent Care Response Centres

If you or your loved one has an urgent mental health or substance use concern (that does not require hospitalization), visit an Urgent Care Response Centre in Surrey or New Westminster. You can call ahead or walk in.

Rapid Access to Addiction Care clinics

Rapid Access to Addiction Care clinics accept walk-ins and appointments for clients with substance use concerns.

For more options

Our Mental Health and Substance Use team can help you find the right service. Call 1-833-866-6478 between 8:30 a.m. to 8:30 p.m., 7-days-a-week.

Poisoning or exposure to toxic substance

Call Poison Control at 1-800-567-8911.

Emergency Department

Call 9-1-1 or go to the nearest Emergency Department for critical or life-threatening conditions, including broken bones, severe breathing problems or severe bleeding.