Use MFA to remotely access Fraser Health’s network and applications on a personal device.
MFA is a security measure to help verify your identity as Fraser Health staff and medical staff. When accessing Fraser Health’s remote network or applications on a personal device, the MFA app will prompt you to enter a two-digit number to complete the authentication.
MFA allows you to access Fraser Health’s remote network, as well as popular apps such as:
- Outlook
- Microsoft Teams
- Meditech Expanse
- MyFHInfo
Setting up MFA for the first time
Follow the steps outlined in Setting up MFA for the first time. To setup MFA, you need to be connected to Fraser Health’s network.
If you are unable to connect to the network or get to a Fraser Health or Health Authority site, call Service Desk at 604-585-5544. Please have your work computer, mobile device and Fraser Health credentials ready. Inform the Service Desk agent that you are not at a Fraser Health or Health Authority site and need help setting up MFA.
Transferring MFA to a new device
Follow the steps outlined in Transfer MFA to a new mobile device to transfer your MFA account. To complete this transfer, you must have previously setup MFA on a device that you still have access to.
Account reset
If your MFA is inactive or you no longer have access to your mobile device that was set up with MFA, call Service Desk at 604-585-5544 and select Option 1. Ask the Service Desk agent for an ‘MFA account reset.' Once your MFA account is reset, follow the steps outlined in Setting up MFA for the first time.
Support
Call Service Desk at 604-585-5544 for questions and assistance with MFA.