Hurt or sick at work?

If you were injured or experienced an incident at work, click here to learn the steps that you need to follow.

• Seek appropriate medical attention, if required.
• Report the incident to your manager/supervisor.
• Call the Provincial Workplace Health Call Centre at 1-866-922-9464 to report the initial injury or incident as soon as possible. 
  If advised by the Provincial Workplace Health Call Centre, call WorkSafeBC teleclaim at 1-888-967-5377 to complete an incident report.

Your manager/supervisor and Worksafe BC should be in contact with you soon after the incident.

1. Call EARL (the employee absence reporting line) at 604-605-3275 OR 1-877-342-3275. 
   You are required to call EARL for your initial absence, and any absence extension updates.
2. Update the Provincial Workplace Health Call Centre. This is needed anytime your medical status changes, you miss time from work due to your injury or if you are not able to do full hours and/or duties. 

Your incident details will be shared with the absence and disability management team by the Provincial Workplace Health Call Centre only if you are missing time from work and/or unable to complete the full scope of your job. It is therefore important to update the Provincial Workplace Health Call Centre if you start missing time from work, or have returned, but are unable to complete the full scope of your job.

The absence and disability management team supports you in your recovery from illness or injury, helping you to stay at work or return to work safely. Our team works closely with your union (if applicable), insurance providers, your health care professionals and your department to support you in your recovery.

Review considerations while off work for full details about your reporting obligations while off work.

In addition to the expectations detailed in considerations while off work, you are also expected to:

• Update your claim owner at WorkSafe BC on the progress of your recovery and return-to work plan.
• Support the prevention of future incidents by fully participating in the incident investigation.

While you are waiting for your WorkSafeBC claim to be accepted, you will be paid from your accrued sick bank. Once your claim is accepted, the sick bank you used while waiting for your claim decision will be replenished, and Worksafe BC will contribute to your wage payments.

If your illness or injury will keep you off work for longer than the amount of time you have in your sick bank, you can apply for the EI Sickness Benefit. Start your application as soon as possible as it can take approximately 28 days before you receive your first payment.

• For updates on your claim or payments, contact your WorkSafeBC claim owner at 1-888-967-5377.
• For Fraser Health payroll information, contact your timekeeper or Fraser Health’s payroll team at 604-520-4022 or toll free 1-877-795-4119 option 2.
• Review Your sick time - know your numbers to learn more
• To check that status of your sick bank, log in to myFHinfo.

Review our pay and benefits page for further information.

• Employer paid benefits stop once you have depleted your leave of absence bank. 
• You have the option to continue your benefit coverage by paying the premiums yourself. 
• If your time sheet has been coded for a leave of absence greater than 20 days, you will be sent a letter outlining the cost of your benefit premiums and the steps to take if you want to self-pay. This letter can be accessed on MyFHInfo under ‘Notifications’. 
• If you do not return the Benefit Costing Letter by the deadline on the form, your benefit coverage will be cancelled. 
• Reinstatement of Employer Paid Benefit Coverage will occur once you return to work or begin a return to work plan. 
• If you have questions about your benefits, contact Benefits & Employee Information by phone at 604- 520-4420 or email PIB@fraserhealth.ca.  

Contact ICBC and Worksafe BC to determine your eligibility for insurance coverage. You can only receive wage loss and health care expense coverage from one insurer.

• If you are off work due to an ICBC-related motor vehicle accident that occurred on or after May 17, 2018, you are not required to repay long term disability if you end up receiving wage loss benefits from ICBC. However, you must still provide Canada Life with information on your ICBC claims.
• If you incur extended health care expenses on or after November 9, 2018 due to an ICBC-related motor vehicle accident, your claims should be submitted directly to ICBC for payment. Do not submit those claims to Pacific Blue Cross under your extended health care plan.
• If this situation applies to you and you have questions, contact your Canada Life case manager.

The claims process and decision is determined by Worksafe BC and timelines vary. You can assist the process by ensuring you:

• Seek medical attention
• Report your incident immediately to the Provincial Workplace Health Call Centre, and to Worksafe BC as directed
• Communicate with your medical provider(s) that your injury happened at work
• Respond in a timely manner to any requests from your Worksafe BC claims representative and Fraser Health’s absence and disability management team

Your role in your recovery and return-to-work is critical. Steps to follow:  

• Keep your manager/supervisor informed of your recovery timeline.  Remember that you do not have to share the specific details about your medical condition with your manager or supervisor.  
• Follow your treatment plan, in collaboration with your health care providers, absence and disability management team member and union (if applicable).
• Update your absence and disability management team member on the progress of your recovery and return-to-work plan.
• Update your claim owner at WorkSafeBC on the progress of your recovery and return-to work plan.
• Support the prevention of future incidents by fully participating in the incident investigation.
• If you’re struggling in your recovery, reach out to your absence and disability management team member. We are here to help.
• Remember that staying connected with your department while recovering can help with your social well-being.