Stage one: New hires in the program start in a health care support worker position and receive workplace training and orientation to their new role.
Once you have completed your workplace training and orientation, you will begin working as a Health Care Support Worker (HCSW) until a placement has been secured for you in an educational program at an accredited post-secondary institution.
You are responsible, along with your worksite leader, for ensuring all steps in your workplace training and orientation are completed when and as required.
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Step one: Attend a Getting Started webinar session
This voluntary webinar helps you get started in your orientation to your health care support worker role.
This webinar covers general information, including:
- What is acute care and the emergency room?
- How to create a Learning Hub account
- How to enroll in required training, including the Provincial standard health care support worker orientation program
- What ‘non-clinical’ and ‘non-direct care’ mean in relation to your role
Please note: this does not replace worksite orientation.
New Health Care Support Workers will receive more information about how to register for this session during their onboarding.
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Step two: Complete your provincial standard health care support worker orientation
Required learning must be complete before you report to the work site:
This curriculum consists of 18 courses. After successfully completing all of the courses, the curriculum is considered complete. You will receive an email from the Learning Hub indicating that you have completed the curriculum.
Approximately 22h 20m
Important: You must show this course completion email to your supervisor in order to be paid for the 22 hours and 20 minutes. You may be required to print the completion email.
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Step three: Complete your acute care education session
All HCSWs must attend a virtual acute care education session before completing their on-site orientation.
Please register for one mandatory education session using the following Learning Hub link. If you are unable to find an education session prior to your on-site orientation date, please notify your manager.
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Step four: Additional courses
- You are required to take the Fraser Health New Employee Required Learning course before your first shift - approximately 4h
- Before you take the course, you will need to verify your employment status.
- You are required to take FHA Meditech – Enterprise Medical Record (EMR) (online) before your first shift – approximately 1 hr 10 min
- You are required to take the Fraser Health Falls and Injury Reduction – Acute Care (online) before your first shift – approximately 12 minutes
- You are also required to take the Fraser Health virtual/classroom-based Violence Prevention course within six weeks of starting work (to be arranged by a leader at your worksite). - approximately 8h
Note: you must be logged into your Learning Hub account for the links to work.
- You are required to take the Fraser Health New Employee Required Learning course before your first shift - approximately 4h
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Step five: Complete your worksite orientation
Somebody from your site will explain policies and procedures that are specific to your worksite.
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Step six: Orientation shifts assigned by your leader
The orientation shifts expose you to the various roles within the care team, as well as various processes and procedures within your worksite.
They also help you to understand various things you can do to support each member of the care team.
Approximately 30-44h
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Step seven: Prerequisite learning requirements for post-secondary training
If not already done, you must complete the following pre-requisite for admission to your educational training:
- Foodsafe Level One
- CPR C and Standard First Aid
- Student Practice Education Core Orientation (SPECO) checklist which includes:
- Completing a N95 mask fit test
- Passing a Criminal record check
- Complete and return TB screening form provided by your post-secondary institute. If TB symptoms or risk factors are identified by the screening form, you must also obtain further TB assessment (i.e. via Public Health). Those who must obtain this assessment must provide documented proof to their post-secondary institute.
- Immunization against Covid-19 is a pre-requisite for admission to educational training. The following immunizations are also recommended:
- Chickenpox/Varicella
- Hepatitis B
- Measles
- Mumps
- Polio
- Rubella
- Tetanus
- Diphtheria
- Pertussis
- Meningococcal
- Influenza
Where to get immunized?
If you are having difficulties booking an appointment with your local public health unit to receive your vaccines, you can explore community vaccine providers. A local pharmacy may also be able to special order vaccines through the local public health unit.
Alternatively, if your family doctor provides immunizations they may be able to special order vaccines through the local public health unit.
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Step eight: Ongoing support - health care support worker Community of Practice
Fraser Health hosts regular Community of Practice meetings for health care support workers.
The health care support workers Community of Practice comes together for one hour to share experiences, knowledge, successes, challenges, education, and tools. These optional meetings are encouraged, but not required.
The health care support workers Community of Practice has three main goals:
- To provide support to health care support workers
- To share tools and resources
- To encourage collaborative learning from one another
The health care support workers Community of Practice features speakers on a variety of topics, and provides opportunities to ask questions. Each health care support worker will receive the invitations to their Fraser Health email.