Christine Harrison’s experience as a patient motivated her to get involved with the Royal Columbian Hospital redevelopment project. As a Patient and Family Advisory Council member, she plays a key role in shaping the hospital's future.
Last summer, Christine Harrison joined the Royal Columbian Hospital redevelopment project’s Patient and Family Advisory Council as a patient partner. This collaborative group works closely with health care providers to enhance the hospital experience. Christine and fellow council members contributed to developing strategies for orienting patients for the upcoming Jim Pattison Acute Care Tower. They also addressed how to support patients and their loved ones during moving day and explored ways to improve patient safety when accessing medical imaging services after hours.
“Royal Columbian Hospital is a special place for me,” says Christine. “It’s where my mother received care, my husband had heart surgery, and my niece and nephew were born.”
When asked about her motivation to participate as a patient partner, Christine explains, “During my eight visits to the Emergency Department and five inpatient admissions, I noticed some areas needing improvement beyond cosmetic upgrades. While the care itself was exceptional, I wanted to contribute to making lasting changes.”
“At 69 years old, I approach life with greater intentionality. This project is important, and it’s crucial that we apply a patient and family experience lens to it.”
The new tower will also have family areas supporting care partners who can spend time with patients and stay overnight. “During my initial hospital stays, I had private rooms, and I’m glad that most rooms in the new tower will also be private. It’s more comfortable discussing medical matters when you have your own space,” says Christine.
Mary Flesher, the project’s chief clinical planner, says, “Patient and Family Advisory Council members provide valuable input that reminds us of the importance of treating patients with dignity and respect. Their feedback on patient rooms and wayfinding has been incorporated into the tower. We will continue to seek their input as we approach the opening and subsequent renovations of existing buildings.”
Learn more about becoming a patient partner.
