Step through Fraser Health’s Digital Front Door with Fraser, your digital health care navigator.
Fraser is waiting to welcome you through our Digital Front Door and help match you with the closest, most appropriate service for your health care needs.
Fraser is your friendly health care navigator. Fraser can help you:
- Find care based on your location, symptoms and available services.
- Decide if you should go to the Emergency Department, Urgent and Primary Care Centre, Fraser Health Virtual Care, Urgent Care Response Centre and more.
- Ask for a callback from a nurse at an Urgent and Primary Care Centre.
- Navigate Mental Health and Substance Use services for our adults.
- Find Palliative Care options.
To access our Digital Front Door, select ‘Ask Fraser’ in the top or bottom navigation bars of our website.
Note: The Digital Front Door provides results based on the time of day and services that are open at the time of use. This means you may receive different suggestions depending on the day and time you are using the tool.
About the ‘Ask for a callback’ feature
Fraser Health’s Digital Front Door allows you to ask for a callback from an Urgent and Primary Care Centre nurse. Urgent and Primary Care Centres are for people who are not having an emergency but need medical care for an illness or an injury within 12 to 24 hours.
When the nurse calls you back, they will ask you about your health concern to help identify the best next step in your care journey.
The next steps could include:
- Asking you to come to the Urgent and Primary Care Centre at a particular time to see a member of the care team.
- Giving you suggestions for where you can receive the care you need, which may include other community providers, your local pharmacy or other health care providers such as dentists or optometrists.
Asking for a callback is available for residents of British Columbia who have a BC Services Card with a Personal Health Number that can be verified.
If you are not a resident of British Columbia or you do not have a Personal Health Number, you can call your nearest Urgent and Primary Care Centre location.